Privacy Policy

Introduction

Goat Willow Pottery CIC ("we", "our", or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book classes or workshops, subscribe to our mailing list, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Goat Willow Pottery CIC
Units 9–10 Tweedbank Craft Centre
Tweedbank, Galashiels
Scotland, TD1 3RU

Email: sue@goatwillowpottery.co.uk
Phone: +44 7706 641439

Information We Collect

We may collect and process the following information:

Information You Provide Directly

  • Your name

  • Email address

  • Telephone number

  • Information included in contact forms or enquiries

  • Booking information for classes, workshops, events, or group sessions

  • Mailing list subscription details

How We Use Your Information

We use your information to:

  • Respond to enquiries and messages

  • Process bookings and class registrations

  • Provide customer support

  • Send information about upcoming classes, workshops, and events

  • Manage our mailing list and newsletters (where you have consented)

  • Improve our website and services

  • Meet legal or regulatory obligations

Lawful Basis for Processing

Under UK GDPR, we process personal data on one or more of the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate interests in operating and improving our services

Marketing Communications

If you subscribe to our mailing list, we may send you updates about classes, workshops, events, and other news related to Goat Willow Pottery CIC.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will never sell your personal information to third parties for marketing purposes.

Sharing Your Information

We may share your information with trusted service providers who help us operate our business, such as:

  • Website hosting providers

  • Booking and payment platforms

  • Email marketing providers

  • Professional advisers where required

These providers are required to keep your information secure and only use it for authorised purposes.

We may also disclose information if required by law.

Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we work hard to keep your data secure, no method of electronic transmission or storage is completely secure.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Meet legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Restrict or object to processing

  • Withdraw consent where processing is based on consent

  • Request transfer of your data where applicable

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party booking services. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Children's Privacy

Our services may occasionally involve children participating through parents, guardians, schools, or organised groups. We do not knowingly collect personal information directly from children without appropriate consent and supervision.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Goat Willow Pottery CIC
Email: sue@goatwillowpottery.co.uk
Phone: +44 7706 641439

You also have the right to contact the Information Commissioner's Office (ICO) if you have concerns about how your personal data is handled.